Refund Policy

At Alsheer, we prioritize customer satisfaction above all else. We are confident in the quality of our online services. If for any reason you are not completely satisfied with the results, we offer a hassle-free refund policy. Your peace of mind and trust in our services are paramount to us. Our commitment to excellence means that we stand by our work and ensure you receive a product that meets your expectations. We believe in building long-term relationships with our clients, and our transparent refund policy is a testament to our dedication to your satisfaction. Choose us with confidence, knowing that your investment is protected.

We value your satisfaction and strive to provide you with quality online services. However, if for any reason you are not happy with the service you received, you may be eligible for a refund under the following conditions:

Eligibility for Refunds

  • Refund Request: If you are unsatisfied with the services provided, you may request a refund within 03 days of service completion.
  • Errors or Defects: If the service delivered contains errors or defects, you are eligible for a refund or a complimentary revision, depending on the severity of the issue.
  • Valid Reason: You must provide a valid reason for requesting a refund, such as dissatisfaction with the quality, delivery, or outcome of the service.

Note: We reserve the right to refuse a refund if you do not meet the above criteria or if we determine that your refund request is fraudulent, abusive, or in violation of our terms of service.

Requesting a Refund

  • Contact Us: To request a refund, please contact our customer service team at support@alsheerservices.com with your order details and the reason for your refund request.
  • Proof of Purchase: You must provide proof of purchase, such as your order number, receipt, or invoice.
  • Review Process: Once we receive your refund request, our team will review your case within 3-10 business days. We may request additional information or clarification to process your request.

Approval and Processing

  • Approved Refunds: If your refund is approved, we will process the refund to your original payment method within 15 business days. You will receive a confirmation email once the refund has been issued.
  • Partial Refunds: In some cases, we may offer a partial refund if a portion of the service was satisfactorily completed. The amount of the refund will depend on the type and nature of the service you purchased and the extent to which you used it.

Non-Refundable Services

Please note that some of our services are non-refundable or have different refund terms. These include:

  • Network and Server Administration Services
  • Quran-related Services

Important Note: If you request a refund, you will not be able to use any of the work that we have completed for you. We retain all rights to the work that we have completed, and you may not use it without our permission.

By purchasing our online services, you agree to this refund policy and our terms of service. If you have any questions or  concerns, please contact us at support@alsheerservices.com. We are always happy to assist you.

Thank you for choosing Alsheer. We value your trust and are dedicated to ensuring your satisfaction with our services.

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